Return & Refund Policy

Standard Returns Policy

If you are not completely satisfied with your purchase, you may return your items within 30 days of receiving your order.

Eligible returned items will be refunded. Please note that original shipping fees are non-refundable.

Return policies may vary during special promotional periods. Please review the promotion terms and conditions before placing your order.

For SkinMiva products purchased through authorized third-party retailers, please contact the retailer directly for return or exchange assistance.

(Excluding Black Friday and Other Promotional Periods)

To initiate a return, please contact our customer support team at:

Please include your order number and the details of the item(s) you would like to return.

Once we receive your request, our team will provide you with the next steps and return instructions.

If your order arrives damaged, please contact us within 14 days of delivery.

Please send:

Email your request to:

Our customer support team will review your request and assist you as quickly as possible.

If you have not received your complete order, please contact us at:

Please include:

Our team will investigate your order status and help resolve the issue.